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洛杉矶兼职招聘双语客服人员

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来源: 2021-7-28 09:13:00 只看该作者 回帖奖励 |倒序浏览 |阅读模式
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Job Title: Bilingual Customer Services Rep
Job Type: Full-Time; Non-Exempt
Location: City of Industry, CA
Company Web: https://www.global.ecmsglobal.com/
Typical job responsibilities include:
*Answering client or customer questions about properly using or accessing a package or service.
*Assisting customer with their complaints and working to resolve their issues.
*Communicating with customers through various channels including emails and phones.Knowing our products inside and out so that you can answer questions.
*Keeping records of customer interactions, transactions, comments and complaints, report directly to KA Team.
We need you to:
*Maintain a positive, empathetic and professional attitude toward customers at all times.
*Respond promptly to customer inquiries.
*Communicate and coordinating with colleagues as necessary.
*Provide feedback on the efficiency of the customer service process.
Qualification:
*Bachelor’s degree or in the process of pursuing a Bachelor degree
*Well-developed verbal and written communication skills
*Good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-task
  
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